Refund Policy
Effective Date : 5-3-2021
Company Name: InkframeCo
Website: https://www.inkframeco.com
At InkframeCo, we strive to provide high-quality creative services and complete client satisfaction. Due to the nature of our digital and custom services, our refund policy is outlined below to ensure transparency and fairness.
1. Services Covered
This policy applies to the following services offered by InkframeCo:
- Branding & Identity Design
- Web & App Design
- SEO
- Web Development
- Content Creation & Copywriting
- Digital Strategy & Marketing
2. General Refund Conditions
Since all our services are customized and often involve significant creative input and time investment, we do not offer full refunds once a project has been initiated, unless otherwise stated in writing.
However, partial refunds or credits may be issued under the following conditions:
a. Project Cancellation by Client
- If a project is canceled by the client before any work has started, a partial refund may be issued, minus any transaction or administrative fees.
- If work has already commenced, the client may be eligible for a partial refund based on the percentage of work completed and hours invested.
b. Missed Deadlines (by InkframeCo)
If we fail to meet agreed-upon timelines without proper communication or reasonable cause, clients may request:
- A partial refund , minus service fee and expenses on project
- A credit toward future services
This does not apply to delays caused by client-side approvals, content delays, or scope changes.
c. Quality Concerns
If a client is dissatisfied with the delivered work, we encourage a revision process first (as outlined in the project agreement). If after reasonable revision attempts the client remains unsatisfied:
- A partial refund may be considered at our discretion minus service fee and expenses on project.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of mind after work has begun
- Lack of responsiveness or communication from the client
- Delays caused by client-side issues (e.g., missing content, delayed approvals)
- Pre-agreed deposits or milestone payments (non-refundable unless otherwise stated)
- Completed and delivered services
4. Digital Goods and Licenses
Any digital assets, templates, or licensed materials purchased or delivered as part of a project are non-refundable once transferred or downloaded.
5. Refund Process
To request a refund, please email contact@inkframeco.com with:
- Your full name and company (if applicable)
- Project name or invoice number
- Reason for the refund request
We aim to respond to all refund inquiries within 7 business days.
6. Dispute Resolution
We are committed to resolving any concerns fairly and professionally. If a satisfactory resolution cannot be reached, disputes may be escalated to mediation or legal channels, as governed by the laws .
7. Changes to This Policy
InkframeCo reserves the right to update or change this Refund Policy at any time. Any updates will be posted on this page with a new effective date.
Contact Us
For questions about this Refund Policy, please contact:
Email: contact@inkframeco.com
Website: https://www.inkframeco.com
